MARILYNBABIES
FREQUENTLY ASKED QUESTIONS (FAQ)
Everything you need to know — answered simply and honestly.
🛒 ORDERING
Q: How do I place an order?
A: Simply browse our website at [yourstore.com], add items to your cart, and proceed to checkout. You can check out as a guest or create an account for faster future purchases and order tracking.
Q: Can I modify or cancel my order after placing it?
A: Yes, but only within 24 hours of placing your order and if it has not yet been dispatched. Contact us immediately at [your@email.com] with your order number. Once an order is shipped, it cannot be modified or cancelled — please refer to our Return Policy.
Q: Do I need to create an account to shop?
A: No, you can check out as a guest. However, creating a free account lets you track orders, save addresses, view order history, and access exclusive member offers.
Q: Can I add items to an existing order?
A: Unfortunately, we are unable to add items to an existing order once it has been placed. Please place a new order for additional items.
Q: Is it safe to shop on your website?
A: Absolutely. Our store is powered by Shopify with SSL encryption and PCI-DSS Level 1 compliant payment processing. Your personal and payment data is always protected.
💳 PAYMENT
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and other methods displayed at checkout. All transactions are processed securely.
Q: Will I be charged immediately when I place an order?
A: Yes, payment is captured at the time your order is placed. If we are unable to fulfil your order, a full refund will be issued immediately.
Q: Are my payment details stored?
A: We do not store your full card details. Payment information is handled entirely by Shopify's secure payment system. You may save payment details in your account for convenience, stored in encrypted form.
Q: Do you offer buy now, pay later (BNPL)?
A: We are working on adding BNPL options. Please check our website or sign up to our newsletter for updates on new payment methods.
🚚 SHIPPING & DELIVERY
Q: How long does delivery take?
A: Standard delivery typically takes 3–7 business days. Express delivery options are available at checkout. Delivery times may vary for remote areas and international orders. You will receive a tracking number once your order is dispatched.
Q: How much does shipping cost?
A: Shipping costs are calculated at checkout based on your location and chosen delivery method. We offer free standard shipping on orders over [minimum order amount]. Check our Shipping Policy page for full details.
Q: Do you ship internationally?
A: Yes, we ship to [list countries/regions]. International delivery times and costs vary by destination. Import duties and taxes may apply and are the responsibility of the customer.
Q: How do I track my order?
A: Once your order is dispatched, you will receive a shipping confirmation email with a tracking number and a link to track your package. You can also log into your account on [yourstore.com] to view order status.
Q: What happens if my parcel is lost or damaged in transit?
A: If your order appears lost or arrives damaged, contact us within 48 hours of the expected delivery date at [your@email.com]. Please include photos of any damage. We will work with the courier to investigate and arrange a replacement or refund promptly.
🔄 RETURNS & REFUNDS
Q: What is your return policy?
A: We offer a 30-day return policy from the date of delivery. Items must be unused, in original packaging, and accompanied by proof of purchase. Please see our full Return & Refund Policy for details.
Q: How do I start a return?
A: Email us at [your@email.com] with your order number and reason for return. We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and return instructions.
Q: How long does a refund take?
A: Once we receive and inspect your returned item, refunds are processed within 5–7 business days. Credit card refunds may take an additional 3–10 business days to appear depending on your bank.
Q: Can I exchange an item instead of getting a refund?
A: Yes! We are happy to exchange items for a different size, color, or variant subject to stock availability. Mention your preferred exchange item when initiating your return.
Q: What if I received a faulty or wrong item?
A: We are so sorry if that happened! Contact us within 48 hours of delivery at [your@email.com] with photos of the issue and your order number. We will sort it out quickly with a free replacement or full refund — no need to return the item in confirmed defect cases.
🧸 PRODUCTS & SAFETY
Q: Are your products safe for babies and newborns?
A: Yes. Every product we stock is sourced from reputable brands and complies with applicable baby and child safety standards. We regularly review our product range to ensure ongoing safety compliance. Always read the product's age recommendations and safety instructions before use.
Q: How do I know which products are suitable for my baby's age?
A: Every product listing includes an age recommendation. Our website also features curated collections by age group (Newborn 0–3M, 3–6M, 6–12M, Toddler, etc.) to make it easy to find age-appropriate products.
Q: Do you sell second-hand or refurbished products?
A: No. We only sell brand-new products. We do not stock any second-hand, refurbished, or grey-market goods.
Q: Can I leave a product review?
A: Yes, and we encourage it! After purchase, you will receive an email inviting you to leave a review. You can also review products directly on the product page. We publish all genuine reviews, including critical ones.
👤 MY ACCOUNT
Q: How do I create an account?
A: Click 'Sign Up' or 'Create Account' on our website. You will need to provide your name, email address, and a password. Account creation is free and takes less than a minute.
Q: I forgot my password. How do I reset it?
A: Click 'Forgot Password' on the login page and enter your registered email address. You will receive a password reset link within a few minutes. Check your spam folder if you don't see it.
Q: How do I update my delivery address or account details?
A: Log in to your account, go to 'Account Settings' or 'My Profile', and update your details. You can also manage saved addresses in the 'Addresses' section.
Q: How do I unsubscribe from marketing emails?
A: Click the 'Unsubscribe' link at the bottom of any of our marketing emails, or contact us and we will remove you from our mailing list. Please note: transactional emails (order confirmations, shipping updates) cannot be opted out of while you have an active account.
📞 CONTACT & SUPPORT
Q: How do I contact customer support?
A: You can reach us by email at [marilynbabies247@gmail.com], , or through the live chat on our website. Our support team is available [Monday–Friday, 9am–5pm, your timezones.
Q: How quickly will I get a response?
A: We aim to respond to all emails within 24 hours on business days. Live chat and phone support are available during business hours.
Q: Do you have a physical store?
A: Currently, MARILYNBABIES operates exclusively online at [marilynbabies.com]. This allows us to offer lower prices and a wider product range. We may explore physical retail in the future — follow us on social media for updates.
Q: I have a suggestion or complaint — how do I reach you?
A: We welcome all feedback! Email us at [marilynbabies247@gmail.com] with the subject line 'Feedback' or 'Complaint'. We take every message seriously and aim to respond within 2 business days.