MARILYN BABIES

FREQUENTLY ASKED QUESTIONS (FAQ)

🛒 ORDERING

Q: How do I place an order?
A: Browse marilynbabies.com, add items to your cart, and proceed to checkout.

Q: Can I modify or cancel my order?
A: Yes, within 24 hours if not dispatched. Contact shadrack.otoo@marilynbabies.com.

Q: Is it safe to shop on your website?
A: Absolutely. We use Shopify with SSL encryption and PCI-DSS Level 1 compliance.

💳 PAYMENT

Q: What payment methods do you accept?
A: Visa, Mastercard, American Express, 

Q: Will I be charged immediately?
A: Yes, payment is captured at order placement.

🚚 SHIPPING & DELIVERY

Q: How long does delivery take?
A: Standard delivery: 3–7 business days. Express options available at checkout.

Q: Do you ship internationally?
A: Yes, to selected countries. Import duties are customer responsibility.

Q: What if my parcel is lost or damaged?
A: Contact us within 48 hours at shadrack.otoo@marilynbabies.com with photos.

🔄 RETURNS & REFUNDS

Q: What is your return policy?
A: 30 days from delivery. Items must be unused, in original packaging.

Q: How do I start a return?
A: Email shadrack.otoo@marilynbabies.com with your order number and reason.

Q: How long does a refund take?
A: 5–7 business days after inspection, plus bank processing time.

Q: What if I received a faulty item?
A: Contact us within 48 hours with photos. We will replace or refund for free.

🧾 PRODUCTS & SAFETY

Q: Are your products safe for babies?
A: Yes. All products comply with applicable safety standards.

Q: Do you sell second-hand products?
A: No. We only sell brand-new products.

đŸ‘€ MY ACCOUNT

Q: How do I create an account?
A: Click 'Sign Up' on marilynbabies.com.

Q: I forgot my password.
A: Click 'Forgot Password' on the login page.

📞 CONTACT & SUPPORT

Q: How do I contact customer support?
A: Email shadrack.otoo@marilynbabies.com or visit marilynbabies.com.

Q: How quickly will I get a response?
A: Within 24 hours on business days.

Marilyn Babies | marilynbabies.com | shadrack.otoo@marilynbabies.com | Last Updated: June 2026

These documents should be reviewed by a qualified legal professional before publishing.