MARILYN BABIES
FREQUENTLY ASKED QUESTIONS (FAQ)
🛒 ORDERING
Q: How do I place an order?
A: Browse marilynbabies.com, add items to your cart, and proceed to checkout.
Q: Can I modify or cancel my order?
A: Yes, within 24 hours if not dispatched. Contact shadrack.otoo@marilynbabies.com.
Q: Is it safe to shop on your website?
A: Absolutely. We use Shopify with SSL encryption and PCI-DSS Level 1 compliance.
💳 PAYMENT
Q: What payment methods do you accept?
A: Visa, Mastercard, American Express,
Q: Will I be charged immediately?
A: Yes, payment is captured at order placement.
🚚 SHIPPING & DELIVERY
Q: How long does delivery take?
A: Standard delivery: 3–7 business days. Express options available at checkout.
Q: Do you ship internationally?
A: Yes, to selected countries. Import duties are customer responsibility.
Q: What if my parcel is lost or damaged?
A: Contact us within 48 hours at shadrack.otoo@marilynbabies.com with photos.
🔄 RETURNS & REFUNDS
Q: What is your return policy?
A: 30 days from delivery. Items must be unused, in original packaging.
Q: How do I start a return?
A: Email shadrack.otoo@marilynbabies.com with your order number and reason.
Q: How long does a refund take?
A: 5–7 business days after inspection, plus bank processing time.
Q: What if I received a faulty item?
A: Contact us within 48 hours with photos. We will replace or refund for free.
🧸 PRODUCTS & SAFETY
Q: Are your products safe for babies?
A: Yes. All products comply with applicable safety standards.
Q: Do you sell second-hand products?
A: No. We only sell brand-new products.
👤 MY ACCOUNT
Q: How do I create an account?
A: Click 'Sign Up' on marilynbabies.com.
Q: I forgot my password.
A: Click 'Forgot Password' on the login page.
📞 CONTACT & SUPPORT
Q: How do I contact customer support?
A: Email shadrack.otoo@marilynbabies.com or visit marilynbabies.com.
Q: How quickly will I get a response?
A: Within 24 hours on business days.
Marilyn Babies | marilynbabies.com | shadrack.otoo@marilynbabies.com | Last Updated: June 2026
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